Senior Business Support Assistant - Business Support

NHS Greater Glasgow and Clyde (NHSGGC)

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

Specialist Children's Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neurodevelopmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde. This post provides business support to the senior management team of Specialist Children's Services and is not a patient facing role.

Duration, Location, and Working Pattern

• Templeton Business Centre
• Monday to Friday, 09:00 to 17:00

Key responsibilities

• Provide comprehensive secretarial and administrative support to a multi disciplinary team
• Supervise and coordinate day to day activities of business support staff ensuring effective service delivery
• Manage appointments, patient enquiries and referral processes using electronic systems
• Prepare reports, presentations, correspondence and statistical returns with a high level of accuracy
• Support financial processes including budget monitoring, procurement and compliance with procedures
• Organise and support meetings including agendas, minutes and follow up actions
• Maintain accurate records, administrative systems and contribute to service improvements

Knowledge, training, qualifications and/or experience required to do the job

• HNC in Secretarial Studies or Business Administration, SVQ Level 3 in Administration or equivalent experience
• Proven experience in a busy administrative or secretarial role with strong knowledge of office systems
• Advanced keyboard and typing skills including audio typing with high accuracy
• Experience using a range of IT systems such as Microsoft Office and electronic patient management systems
• Excellent communication skills with the ability to engage confidently with staff, patients and external partners
• Strong organisational skills with the ability to manage competing priorities and work independently
• Demonstrable experience of supervising or supporting staff alongside a commitment to continuous development

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Contact for an informal discussion

Assistant Business Support Manager, Vicki Kerr

Equal opportunities

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Work life balance

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.