Senior Business Process Consultant - ServiceNow (App Engine Focus)

Are you passionate about data, the ServiceNow platform and its possibilities to make IT work flow? Love challenging projects in which you need to deliver great ServiceNow business solutions for our customers for them to stay in control of their increasingly complex and changing IT environments? Join us in the role of Senior Business Process Consultant - ServiceNow (App Engine Focus)!

What will you do?

We have built up a competency that focuses on IT asset & configuration management and that leverages ITIL v4 practices, the ServiceNow Common Service Data Model (CSDM) and its underpinning Configuration Management Data Base (CMDB). As CSDM and the CMDB are the foundation for the ServiceNow platform and utilized across many modules and processes we foresee a continuous growth of IT asset and configuration management business. Plat4mation is looking for both functional and technical consultants to grow its capability and competency in this area. That's why we are looking for a Senior Business Process Consultant who can guide customers in their journey to improve IT data quality and implement a CSDM based CMDB according to our best practices.

Scope of work

• Lead end-to-end process definition for custom applications built on the ServiceNow App Engine.
• Run engaging discovery workshops with client business stakeholders.
• Translate business requirements into functional specifications and user stories.
• Collaborate with architects, developers, and product owners across ServiceNow App Engine, Customer Service Management, Service Operations Management, and Source-to-Pay implementations.
• Provide guidance to junior consultants and support continuous improvement of our BPC methods.
• Contribute to pre-sales by showcasing value from a process-first perspective.

What we ask of you

• 3+ years of experience in process consulting, business analysis, or solution design.
• Strong understanding of enterprise processes and translating them into platform-based solutions.
• Hands-on experience with ServiceNow App Engine is highly desirable.
• Proven ability to work in agile teams and handle stakeholder engagement across business and IT.
• Willingness to also dive into other ServiceNow workflows: Customer Service Management, Sales & Order Management, Source 2 Pay, etc.
• Experience in insurance, utilities, or industrial sectors is a plus.
• Fluent in English; other European languages are a bonus.

What's in it for you

• Competitive salary
• Bonus based on company performance
• Pension scheme
• Holiday allowance (25 days for a full-time contract)
• Modern laptop
• Internet, transportation and phone allowance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That's why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page !).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company's success. Because when you keep learning, you continuously improve yourself. That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to or apply directly by filling out the form below.