Senior Business Analyst / Delivery Manager

Overview

Are you ready to rethink your routine? We're looking for a Senior BA / Delivery Manager to join our Tech team. Reporting to our Head of Portfolio & Delivery, you will be responsible for defining and delivering high-impact initiatives that directly support our ambitious growth targets. This is a critical dual-role position where you'll act as the crucial link between business stakeholders and our tech team, playing a pivotal role in projects that have a direct impact on cost savings, revenue growth, and the streamlining of our business operations, particularly for our Operations, Supply/Demand, Planning, Finance & Data/BI departments.

Welcome to Trinny London!

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Engage with stakeholders to elicit, analyse, and document business requirements, processes, and systems.
• Lead workshops, interviews, and stakeholder discussions to uncover needs and clarify scope.
• Translate business requirements into clear user stories, acceptance criteria, and process flows.
• Facilitate documenting Solution Designs
• Ensure all tech team requests are consistently captured and documented in Jira, meeting the "definition of ready."
• Guarantee that all technical deliveries meet the Definition of Done.
• Perform gap analysis, impact assessments, and feasibility studies to support decision-making.
• Support Product Owner(s) and business stakeholders in prioritising initiatives, features and enhancements.
• Collaborate with offshore technical teams to ensure requirements are feasible and aligned with architecture and design.
• Own delivery planning, ensuring initiatives are well-defined, resourced, and tracked to completion.
• Develop and maintain delivery roadmaps, timelines, and sprint/release plans.
• Monitor progress, manage risks/issues/dependencies, and escalate when necessary.
• Ensure projects are delivered on time, within scope, and aligned to business objectives.
• Manage stakeholder expectations, providing clear communication and status reporting, including with third-party suppliers.
• Drive continuous improvement in our delivery practices, tools, and team effectiveness.

These skills will help you go far in this role:

• Extensive experience working with Tech teams, with a strong commercial focus.
• Proven ability to work flexibly between Business Analysis and Delivery Manager tasks.
• Strong analytical skills and a talent for translating business needs into technical requirements.
• Extensive experience with Agile methodologies such as Kanban & Scrum.
• Excellent communication and stakeholder management skills.
• Ability to work on multiple projects simultaneously without getting fazed.
• Proficient with the following tooling; Jira, Confluence, Miro, Asana.

Benefits

• Hybrid and flexible working, with core working hours
• 25 days holiday (with Wellbeing Days, Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Your Beauty Wallet: £500 annual product allowance
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• Annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = office socials, summer and festive celebrations
• Rewards and Recognition Scheme

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.