Senior Bilingual CS Manager - Premium Support

Airbnb in Ireland is seeking a dedicated Customer Service Manager to lead and uplevel a bilingual English/French team. The role focuses on delivering exceptional service, coaching ambassadors, and upholding high standards of confidentiality and professionalism in a fast-paced environment.

The Manager oversees teams of 10-15 ambassadors, with responsibilities spanning performance management, staff onboarding, and strategic initiative support.