Senior Associate, Service - Japanese Speaker

GLG is seeking driven candidates for our Japanese Speaking Senior Associate position on our Asia Global Servicing team servicing Japanese clients. Senior Associates help drive GLG's business model and develop our client base - professionals at the world's top corporations, investment firms, management consultancies, and non profits - through close coordination with members of the APAC Client Solutions team to fulfil client's primary research needs.

Responsibilities

• Project Support: Supporting the APAC Client Solutions team, the Senior Research Associate will provide project support, managing multiple projects on a day-to-day basis.
• Collaboration: Collaborating with team members and other internal stakeholders, such as recruiting, to deliver on research needs and maximise commercial outcomes.
• Project Delivery: Facilitating customised products between GLG's clients and network members, analysing client requests, building and qualifying primary populations of topic experts, and managing telephone consultations, surveys, research travel programmes, and in depth engagements.
• Compliance: Navigating complex compliance requirements and operational procedures that differ across a wide pool of clients, thereby representing GLG's key value proposition.
• Relationship Management: Developing relationships with GLG's most respected thought leaders across sectors, recruiting new senior executives and leading consultants into the GLG Councils membership.
• Target Oriented: Meeting and exceeding monthly goals and metrics on multiple high priority projects at any given time.
• Accountability: Maintaining accountability and responsibility for client projects and the overall client experience.
• Communication: Professional business communication, both written and verbal, to collaborate with internal and external stakeholders.

Opportunities

• Excel in a fast paced, metrics driven, and challenging environment.
• Work collaboratively with senior members of the research team and client to assess and scope their research needs.
• Develop strong, transferable business skills - including client service excellence, professionalism communication, client and account management, time management, problem solving, and project management.
• Understand and utilise a broad range of products to creatively engage and support clients.
• Collaborate with colleagues on and across teams to exceed client expectations.

Qualifications

• Bachelor's degree or higher from a top tier university.
• Fluency in Japanese and English is mandatory.
• 2 4 years relevant industry experience or financial services experience.
• Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in both English and Japanese.
• Successful track record managing multiple, simultaneous complex tasks and working in team environments.
• Passion for client service, especially with experience in phone based professional communication.
• Demonstrated commitment and attention to detail, ideally in a high volume, fast paced environment.
• Strong problem solving skills and desire to learn about new topics.
• Ability to build and manage relationships across the full professional spectrum, including senior colleagues and extremely senior outside professionals.
• Strong desire to work in a collaborative environment.
• Excellent multi task and time management skills to handle large volumes of projects.

Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.