Senior Application Support Officer (Unit4 ERP)

Positive Employment is currently recruiting for a Senior Application Support Officer for our client a government organisation in Bristol.

The successful post holder will be responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of organisation's IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders.

The postholder will be responsible for a team of up to 10 officers who carry out monitoring, advise, and upkeep of IT systems/processes and liaison with stakeholders/suppliers. To help planning, productivity and functioning of the team.

The postholder will oversee team development of systems and processes to ensure effective running of IT systems and recording of data in line with statutory legislation changes; change programmes and data protection/GDPR.

Must have proven experience in AR (Account Receivable) module in Unit4!

This role is a temporary contract initially for 4 months with the possibility to extend.

Duties and Responsibilities but not limited to:

• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
• Manage the implementation of service improvement working in partnership with internal/external stakeholders.
• Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
• Lead/oversee co-ordination of system upgrades.
• Ensure escalation of issues to system providers or Application Support Leader as appropriate.
• Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate.
• Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information.
• Encourage and promote best practice, particularly in the area of customer service orientation.
• Ensure all processes reinforce effective data quality and data security.
• Lead and support the measurement and benchmarking of an Application Support Function that provides consistent processes, standards, and best practice.
• To lead and manage a team of up to 10 staff members.

Personal Requirements:

• A qualification relevant to the area of work or substantial relevant experience providing application support.
• Experience of effective supplier liaison and stakeholder engagement including outcomes improvement - Including: Experience of multi-agency working and ability to engage with and influence professionals from a range of business areas at various levels; Ability to manage difficult conversations.
• Ability to manage system upgrades with associated tasks when required.
• Experience of effective issue escalation and resolution (ideally in relation to supporting IT systems/processes).
• Experience of planning and organising allocation of work and tasks (independent and team tasks) focused to work to and meet deadlines.
• Ability to make effective use of performance analysis and monitoring.
• Experience of analysing procedure and system changes then implementing changes as required.
• Experience of Application Support in an IT environment (Desirable).
• Experience in the use of system query tools such as SQL - where role requires such tools (Desirable).
• Demonstrable proven skills and experience to develop ideas into proposals for implementation.
• Ability to move outside of current thinking and approaches to generate new ideas and solutions. ie Projects, Service Improvements (Desirable).

Working Hours: 37hrs/9:00am - 17:00pm/Monday - Friday

Pay: £400.00 per day

Please note this role is within the scope of IR35.