Senior Application Operations Engineer x 3

We are currently looking for three Senior Applications Operations Engineers to join our Technology & Service Operations function within the Digital & Technology group.

Client Details

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!

The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware, databases, and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms and cyber and information security for the Agency.

Description

This role will either be work on discreet small projects to proactively maintain the applications that are in production or work on operational support and break-fix of our core IT business systems.

The roles will include (but not limited to):

• Incident management and technical problem solving and resolution
• System upgrades and patching
• Systems administration
• Finding and implementing solutions to outdated processes
• Remediation work based on results of audit and assessments
• Change management - code deployment and control

These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate.

Key responsibilities:

Leadership and Management

• Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner.
• Provide data to enable reporting on project delivery to senior management and governance boards
• Feed data into the roadmap of projects with timelines of completion
• Proactively monitor services to ensure that they are performing as expected.
• understands key change management tools and processes.

Service Delivery

• Work with team members to arrive at technical decisions and ensure the correct process is being followed at all times.
• Implement technical changes on both on-prem and cloud services.
• Coordinate and respond to incidents, ensuring relevant prioritisation and detail to allow effective investigation.

Profile

Our successful candidate will have:

• A degree or graduate qualification in a computing discipline, or equivalent education and experience
• Experience of working on a broad range of application technologies with extensive knowledge of managing COTS applications and integrations and troubleshooting application issues from desktop through to server
• Experience of working on at least three of the following: Web development & support, SQL Scripting or DBA activities, Monitoring platforms, DevOps tooling, (Github), SaaS based configuration and management, Cloud based applications, Administration and support of Jira cloud
• Demonstrated Behaviours of Managing a Quality Service, Working Together and Making Effective Decisions

The selection process:

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Application, which will include a CV, which should demonstrate how you meet the Experience and Technical Success Profile criteria.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

Closing date: 17 August 2025

Shortlisting date: 28 August 2025

Interview date: 8 September 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens
• Maintenance roles, particularly those required to work in laboratory settings
• Roles that involve visiting other establishments where vaccination is required
• Roles required to travel overseas where specific vaccination may be required.

Job Offer

The successful Senior Application Operation Engineer will benefit from:

Hybrid working

Competitive Salary £41,075

Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97%

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements.

In accordance with the Civil Service Commissioners' Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oyelami, Head of Talent Acquisition

If you are not satisfied with the response you receive, you can contact the Civil Service Commission