Senior AI Platform Architect for Enterprise Impact

Zendesk is seeking a Senior Platform Architect to shape the AI-powered Resolution Platform for enterprise customers in London and beyond. You will guide technical strategy, define multi-faceted integrations, and drive POCs that demonstrate measurable value, while partnering with sales to secure technical wins and larger bookings.

You will lead cross-functional teams to deploy autonomous service workflows, leverage MCP, iPaaS, and data graphs, and ensure robust security and scalable architecture