Senior Administrator - Hattersley Group Practice

Posted 2 hours 56 minutes ago by NHS

£25,000 - £30,000 Annual

Permanent

Full Time

Other

Cheshire, Hyde, United Kingdom, SK14 2QT

Job Description

Senior Administrator - Hattersley Group Practice gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen in our Hattersley Group Practice for a Senior Administrator.

Hattersley practice is situated few minutes from the M67 motorway and offers free on-site car parking. The practice has a list size of approximately 5200 patients and has served the community of Hyde for over 30 years.

The role will involve collaboratively working within the wider organisation of our neighbouring gtd practices along with Hyde Primary Care Network and our community services so excellent communication and networking skills are required.

The successful candidate will provide senior administrative support as directed for all members of the team providing a focal point for communication within the service and with external agencies. You will ensure administrative and clerical duties are carried out within gtd healthcare and practice guidelines and policies.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

This is a full time, permanent position, 37.5 hours per week, Monday to Friday 10:30 to 18:30.

Main duties of the job

To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times.
To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity.
To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required.
Summarise new and existing patient notes following appropriate training.
To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries.
To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
To liaise and arrange meetings as required and to attend meetings and take minutes.
Ensure adherence at all times to the requirements of the Data Protection Act.
To assist with the gathering of statistics and information when required.
Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
Act as a chaperone for general examinations if requested following appropriate training.
Deal with general enquiries and explain procedures as requested.
Undertake reception cover if necessary due to staff absence.

For further details, please refer to the job description attached.

About us At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

working for a values-led organisation;
Real living wage employer;
supporter of the Greater Manchester Good Employment Charter;
access to Stream, which provides flexible, on-demand access to stream your pay during the month;
salary sacrifice car benefit scheme;
30 days annual leave, rising to 32 after five years of continuous service;
flexible working hours and policies;
family friendly and carer policies;
opportunities to apply for innovation and quality awards;
access to gtd healthcare wellbeing initiatives;
opportunity to become part of an employee owned organisation;
gtd healthcare social and fun activities;
cycle to work scheme;
NHS staff discounts, a free Blue Light Card and Health Service Discounts;
access to an employee assistance programme.

Job responsibilities Administrative Duties

To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times.
To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity.
To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required.
Summarise new and existing patient notes following appropriate training.
To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries.
To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
To liaise and arrange meetings as required and to attend meetings and take minutes.
Ensure adherence at all times to the requirements of the Data Protection Act.
To assist with the gathering of statistics and information when required.
Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
Act as a chaperone for general examinations if requested following appropriate training.
Deal with general enquiries and explain procedures as requested.
Undertake reception cover if necessary due to staff absence.
Open up premises at the start of the day, if first to arrive, de activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include:

Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity.
Taking responsibility for own development and learning by following through objectives set at appraisal.Ensure attendance at identified training events.
Attend induction training, mandatory training and mandatory updates as required.
Attendance at meetings.
Support the induction and training of new members of staff in reception procedures.

Quality

The post holder will strive to maintain quality within the Practice by:

Alerting other team members to issues of quality and risk.
Assessing own performance and taking accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage own time, workload and resources.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification Skills and Attributes

Excellent organisational skills.
Excellent communication skills verbal and written.
Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
Able to work effectively as part of a team.
Able to work on own initiative & problem solve within own area of work.
An understanding, acceptance & adherence to the need for strict confidentiality.
Able to work without direct supervision and determine own work priorities.
Able to work under pressure.
Able to liaise effectively with a range of individuals/services within the practice, within gtd healthcare and externally. Excellent computer and IT skills.
Good standard of word processing and keyboard skills.
Good knowledge of medical terminology and read coding. Able to maintain an accurate and thorough approach to work.
Able to work to set standards, policies & procedures.
Interest & aptitude for learning new skills.
Willingness to actively engage in appraisal, personal development and training.
Awareness of diversity issues & able to work in a nondiscriminatory manner.
Flexible approach to undertaking a wide variety of tasks. Flexible approach to working hours, willingness to work antisocial hours, shifts, cover at other practices as required.
Statistical & data analysis skills.

Experience

Working in a GP Practice.
Working in a busy public reception environment.
Working with Clinical software e.g. EMIS. Reception & clerical duties.
Supervision of staff.
Using computer office programmes.
Dealing with the public/patients.