Senior Administration Assistant

An exciting opportunity has become available for a motivated, organised, and enthusiastic scheduling administrator to join our dynamic Medical Day Unit team at The Royal Marsden. As a key member of our administrative team, you will play a vital role in delivering a smooth and efficient patient journey. Your day to day responsibilities will include scheduling and coordinating patient appointments for cancer treatment, supporting and responding to patient queries with care and professionalism, acting as a front of house ambassador on our front desk, creating a welcoming environment, and providing essential administrative support to a busy and fast paced day unit.

Main duties of the job

The Administrator/Scheduler is an integral member of the Medical Day Unit team under the supervision of the Administrative Manager and Nursing Managers. The post holder will coordinate all administrative and scheduling aspects of the Day Care Services including appointment scheduling, reception, and clerical duties. The working days will be Monday - Friday 08:00 - 16:00 or 09:00 - 17:00.

Detailed job description and main responsibilities

• To manage all new patient cancer treatment referrals from clinicians, ensuring that the first cancer treatment is scheduled within NHS Cancer Waiting Times targets.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the cancer treatment scheduling experience.
• To liaise with the clinical teams and nursing staff to prioritise the scheduling of patient appointments.
• To schedule all cancer treatment appointments on the Medical Day Unit in line with local guidelines and protocols.
• To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results, patient experience, and clinic schedules.
• To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy.
• To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within day care.

Person specification Education/Qualifications

• NVQ Customer Care

Experience

• Demonstrable experience working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill

Special aptitudes and disposition

• Good interpersonal skills
• Ability to work under pressure
• Ability to work as part of a team
• Patience and understanding of patients' needs
• Experience of working with computers

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune-compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.