Senior Account Manager Lead

Overview of the Role

Our Senior Account Manager Lead at The Menu Partners is responsible for the management, growth, and commercial success of a portfolio of designated customers. You will take full accountability for client relationships, contract negotiations, and overall performance metrics, ensuring delivery of service excellence and profitable outcomes.

You will also lead a team, typically comprising a Senior Account Manager, Account Manager, and National Account Coordinator, providing mentorship and direction to support both customer and team development.

Cross-functional collaboration with procurement, operations, and inventory teams is essential to ensure service levels, cost efficiencies, and availability targets are consistently met.

Key Responsibilities

• Lead and manage the Account Management team to ensure effective performance
• Oversee strategic customer relationships within the Consolidation sector
• Negotiate and manage customer contracts, renewals, and terms
• Drive commercial performance for individual customers and the broader sector
• Expand customer ranges by leveraging internal TMP businesses and partners
• Identify and implement cost-saving and service improvement initiatives
• Conduct regular client reviews and provide strategic feedback to senior leadership
• Collaborate with internal teams to align service delivery with customer expectations
• Stay informed of industry trends and provide relevant insights to clients
• Support the professional development of Account Managers within your team

Key Objectives

• Enhance the commercial performance of assigned customers and the Consolidation sector
• Secure new or extended customer contracts that align with strategic goals
• Increase product range penetration within each customer's basketTransition nominated lines to wholesale alternatives in partnership with Procurement

Key Measurements

• Customer and sector-level financial performance
• Product range penetration relative to total customer basket
• Contract status, term length, and risk exposure
• Implementation and progress of strategic customer development plans

Non-Exhaustive Duties

This role may be required to undertake additional responsibilities as needed to meet the evolving needs of the business and department.

Job Types

Full-time, Permanent

Benefits

• Company events
• Company pension
• Discounted or free food
• Health & wellbeing programme
• Life insurance
• Referral programme

Compensation

To be discussed