Senior Account Manager (Digital Projects in Healthcare), London

Senior Account Manager (Digital Projects in Healthcare), London

London, UK

Job Description

Posted Friday, February 27, 2026 at 6:00 AM

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

Our Senior Account Managers work alongside Account Directors, client stakeholders andotherHH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.

You'llbe a leader who can focus on the vision and strategies of the account-managing the tactical components of running the daily business, balancing daily support needs with long-termstrategyand successfully combiningvision and reality into effective plans.This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.

Our client is a global brand within the Healthcare sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.

This roleoperateson a blended basis between the local HH Global office andhomeas necessary.

Key Responsibilities

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagementteamandexternal suppliers
• Own and resolve issues, qualityconcernsor corrective actions- influence client thinking to produce outstanding results
• Manage the ongoing personal development of your team members through appraisals, one to one meetings, mentoringand training
• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performanceand successof the account
• Providing technical input and advice on projects asrequiredto achieve high quality standards
• Regular MI reporting, production of account relationship plans, riskidentificationandmanagement
• Relationship management with all key stakeholders
• Ownership of client account financial targets, turnover and profitability
• Be able to maintain and drive the WIP, budgeting and forecasting process
• Confidently produce detailed estimates, even for new offerings
• Defining the project, building the project quotation for internal and 3rd party services
• Monitoring and controlling the project schedule, immediately communicating to the client any changes or delays
• Constantly be alert to opportunities for organic growth of existing accounts

Knowledge, Skills + Experience

• Advanced client service management experience, including time spent working on developingandmaintainingclient relationships and across multiple vendors
• Healthcare Creative agency background, MedEd or MedComms
• Brand expertise in both primary and secondary care
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients' brands strategic or tactical plans
• Understand and have the ability, to apply the ABPI code of practice where required
• Strong negotiation and consensus building skills when dealing with internal customers,stakeholdersand team members
• Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting,strategic account leadershipandidentifyingopportunities for continuous improvement.
• PeopleManagement experience including performance management and team leadership
• A proventrack recordof operational management for client services departments, P+L / budget management and accountlevelfinancial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Healthcare Creative agency background, MedEd or MedComms
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Based in London or Basingstoke

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.