Senior Account Manager

About us

We're Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.

Things are going really well for us - we raised our Series A funding round from top investors, we've grown our team to almost 100, and we've won industry awards for our products.

About the role

We're looking for an experienced Senior Account Manager (Large Enterprise Accounts) to join our growing Account Management team. This is a high-impact, relationship-driven role focused on our most strategic enterprise customers. You'll be the trusted advisor to senior finance leaders, ensuring they achieve measurable value from Xelix, while driving long-term partnerships and commercial growth. You'll lead executive business reviews, define success plans, oversee adoption, own renewals and partner with Sales to identify and execute expansion opportunities.

What you'll be doing Customer Success & Relationship Management

• Serve as the primary point of contact for a portfolio of strategic enterprise customers.
• Build trusted advisor relationships with senior stakeholders (CFOs, Finance Directors, GPOs, and Shared Services Leaders).
• Develop and execute success plans aligned with customer outcomes and Xelix's value drivers.
• Lead Executive Business Reviews (EBRs) and quarterly account reviews to demonstrate ROI and reinforce strategic partnership value.
• Proactively manage health and engagement metrics, ensuring strong adoption and advocacy.

Commercial & Growth Responsibilities

• Partner with Sales to identify and execute upsell and cross-sell opportunities across Xelix's platform modules.
• Manage renewals end-to-end to ensure retention and predictable recurring revenue.
• Collaborate with Marketing and Product to identify customer references, case studies, and feedback loops.

Internal Collaboration & Thought Leadership

• Partner closely with Product, Sales, and Implementation teams to deliver an exceptional customer experience.
• Feed customer insights into roadmap discussions, product enhancements, and enablement content.
• Contribute to the ongoing evolution of Xelix's Customer Success playbook and frameworks.

What you'll bring

• Minimum 4 years of enterprise Customer Success or Account Management experience in a B2B SaaS environment.
• Proven experience managing strategic, high-value customer portfolios and executive relationships.
• Track record of driving measurable customer value, retention, and expansion.
• Strong commercial acumen - comfortable identifying upsell/cross-sell opportunities and negotiating renewals.
• Excellent communication, presentation, and stakeholder management skills (experience presenting to C-suite).
• Analytical mindset - confident using data to drive discussions and decisions.
• Experience working with Office of the CFO / Finance software (ERP, AP, P2P, or Controls) is a strong plus.
• Proactive, structured, and collaborative - able to manage multiple complex relationships simultaneously.

What we offer in return

Competitive salary of £55,000 - £70,000 depending on experience+ commission

️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture - £1,000 personal annual budget

We're carbon neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

️ Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.

This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.