Senior Account Manager

WCS Group are part of Marlowe Environmental Services. We are the UK's largest water safety specialist providing mandatory water, environmental, heating/cooling and related water engineering safety and compliance - nationally. We get the best water treatment and hygiene contracts because we employ the best people. So, we're always recruiting, training and investing in existing and new talent.

Due to growth within the business we are we are recruiting for a Senior Account Manager to join our team covering The North East of England.

Purpose of Senior Account Manager:

To achieve personal sales targets via a mixture of contract base retention and growth, upselling to existing clients and actively seeking out and converting new clients.

Benefits:

• Basic salary up to £42,000 DOE
• Uncapped commission
• Additional commission available for cross selling Asbestos / Fire / Air services to customers who may buy these services from others
• Car Allowance
• Opportunity to join into our Management & Leadership academy if progression to management is desired

23 days holiday per year plus bank holidays. After 2 complete years' continuous service with the Company you will be entitled to one extra day of holiday for every complete year of service thereafter, to a maximum of 25 days.

• Company uniform and tablet
• Annual pay review

Requirements

• 2+ years water treatment experience - essential
• Knowledge of steam boilers cooling towers, close systems & understanding of pretreatment softeners
• Support setup of contract delivery at the beginning of the contract
• Respond to ongoing client requests and compliance issues in a timely and professional manner
• Monitor operational performance and raise any issues with the Delivery team as required
• Monitor financial KPIs and take actions with account as required to attempt to ensure remains on budget
• Conduct quarterly account reviews to identify potential reasons for account loss and up / cross-sell opportunities
• Negotiate contract renewals with accounts
• Demonstrate behaviours in line with our company values : Respect, Accountability, Reliability & Integrity.

KPI's

• Clear documentation of contract requirements
• Client satisfaction with Group delivery
• On-time renewal of accounts
• Increase revenue from retained accounts through price increases, cross-sell and up-sell
• Regain lost clients
• Obtain new clients to achieve personal budget targets
• Contact lost accounts to test interest in re-engaging with Group

Marlowe Environmental Services are committed to equal opportunities for all people and recognise the value of having diverse teams that represent the communities we serve. We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.