SEND Transport Support Officer - Fixed Term for 2 years

SEND Transport Support Officer - Fixed Term for 2 years

Internal applicants only
This vacancy is open to internal staff only

About us

Our SEND School Transport Team sits within the Admissions & Commissioning Team in the People Directorate and works to ensure children and young people with Special Educational Needs and Disabilities (SEND) can access home-to-school transport smoothly and safely.

The role

As a SEND Transport Support Officer, you will play a key part in helping families navigate the home-to-school transport process. Your day-to-day tasks will include processing applications, gathering and preparing documentation, keeping accurate records, and responding to routine enquiries.

You will often be the first point of contact for parents and carers, offering reassurance and clear information-sometimes in emotionally charged situations. You'll also support panel preparation, work with Specialist Transport Services, maintain inboxes and data systems, and elevate complex cases to senior officers when required. This is a fixed-term post for 2 years, working 37 hours per week.

What's needed?

We are looking for someone who can bring strong organisational skills, attention to detail and confidence in handling sensitive information. You must have:

• Experience managing confidential information.
• Strong IT skills, especially in Word, Excel and email.
• Experience collating and analysing information.
• Excellent interpersonal skills and the ability to stay calm under pressure.
• The ability to prioritise your workload and meet deadlines.
• A broad understanding of commissioning and/or children's services.

Experience with SAP, Mosaic or similar data systems is helpful but not essential.

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

The application process typically includes completion of an online application form followed by an interview exploring your skills, experience and suitability for the role. Interviews may also involve practical exercises relating to administrative tasks or information handling.

For an Informal chat to discuss the post, please contact James Bancroft - Principal Manager, Admissions & Commissioning on or email

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT