Security Technology Manager - Permanent

Background At EY, the Risk Management (RM) group is responsible for ensuring that the UK and Ireland (UK&I) firms comply with the rules and regulations imposed either by external regulators or by EY Global in relation to the conduct of its business.

The Business Resilience Team (BRT) is responsible for health and safety, accessibility, physical security, business continuity management, travel risk management, incident and crisis management. The BRT manages the security of EY's offices in the UK

The BRT is implementing a strategy with change, innovation, automation and digital transformation at its centre, supporting EY's ambition to deliver long term value to clients, people and society, and the evolution of our Real Estate and Future of Work strategy.

Role Purpose The Security Technology Manager provides capacity and capability to the Physical Security pillar within the BRT. The role owns the operation, performance, integration and lifecycle of Electronic Security Systems (ESS) across the EY UK portfolio, including the EY Global Security enterprise access control and CCTV platforms (CCURE & Victor).

The postholder is accountable for the successful delivery of multiple, concurrent real estate projects involving the deployment of these systems, ensuring timely completion, adherence to technical standards and seamless coordination between Real Estate, Global Technology, workplace teams, contractors and integrators.

Key Responsibilities 1. Security Technology Standards & Requirements

• Manage and oversee the integration of ESS across the EY UK portfolio, including the functional operation and tactical configuration of all systems.
• Ensure strict compliance with the EY minimum baseline standard, EY Global security policies and all relevant technical requirements, working closely with local workplace teams at each office.
• Conduct Threat, Vulnerability and Risk Assessments (TVRA) for new property locations and prepare Operational Requirements (ORs) to inform security system specifications.
• Lead the development of office security specifications and technical design specifications for security system implementations.
• Act as a core project team member with the Real Estate team to ensure the smooth delivery and handover of new and refurbished offices, including:
  • System specification
  • Oversight and tracking of installation and commissioning by the appointed integrator
  • System configuration in line with the rest of the UK estate
• Oversee project milestones across multiple concurrent projects to guarantee on time delivery and uphold quality benchmarks.
• Provide on site oversight of security system installations, ensuring works are executed to the highest standard and in accordance with project specifications, and proactively resolving issues to minimise disruption.
• Plan and deliver system upgrades, migrations and expansion projects in collaboration with internal stakeholders, vendors and appointed integrators.
• Participate in project meetings and facilitate effective communication with stakeholders across Global Technology, Real Estate, contractors and integrators.
• Lead the ESS element of security tenders and the Request for Proposal (RFP) process for CCURE & Victor systems, including specification and RFP writing, vendor engagement, proposal assessment, commercial and pricing evaluation, and vendor selection.
• Manage the third party systems integrator to ensure KPIs are captured and SLAs and maintenance requirements are met.

4. Platform Administration & Operations

• Supervise configuration, monitor system health and manage the lifecycle of ESS deployed across the estate.
• Perform regular system audits, diagnose technical issues and implement firmware or software updates to minimise operational disruption.
• Lead the integration of CCURE 9000 with Victor/VideoEdge and other third party security solutions to ensure cohesive interoperability and efficient data flow.
• Be the primary point of contact for internal departments to manage the impact on ESS of power shutdowns, server upgrades, asset replacement and IT change activity.
• Act as service owner for designated electronic security platforms, defining support, escalation and service recovery arrangements.
• Lead the technical response to significant ESS failures and coordinate incident resolution, root cause analysis and corrective actions.
• Support disaster recovery, backup, restoration and business continuity arrangements for critical security systems.
• Establish clear escalation paths between internal technology teams, workplace teams, vendors and systems integrators.
• Participate in an appropriate out of hours escalation arrangement for business critical incidents.

6. Change Control & Technical Governance

• Chair or contribute to technical design reviews and provide security technology approval at agreed project gateways.
• Maintain technical risks, issues, dependencies and decisions, escalating where delivery or service integrity is at risk.
• Ensure new systems undergo documented testing, commissioning, acceptance and operational readiness review before handover.

7. Infrastructure, Cyber Security & Data Protection

• Oversee administration of Windows Server environments and Active Directory to support secure, reliable system operation and user access management.
• Work with other departments to ensure cyber security hardening measures and best practices are applied on every platform, reviewing configurations to reduce vulnerabilities and address emerging threats.
• Ensure full compliance with GDPR and other relevant data protection regulations across all data handling and system operations.

8. Data, Reporting & Documentation

• Capture and present data analytics to support real estate management and inform guarding deployments.
• Ensure meaningful information is generated to track asset condition and monitor system performance.
• Maintain security system record drawings, PPM schedules, certificates and project documentation.
• Develop and sustain thorough technical documentation, including system design diagrams, configuration records and user guides.
• Lead and coordinate the completion, review and maintenance of Privacy & Confidentiality Impact Assessments (PIAs) for electronic security systems, new technologies and material changes to existing platforms, working with the EY Data Protection Team and relevant stakeholders.

Knowledge, Skills & Experience Technical

• Excellent technical knowledge of ESS architecture and operation.
• In depth knowledge of CCURE & Victor systems or comparable enterprise access control and CCTV products.
• Experience with ACT PRO access control and Avigilon CCTV systems (desirable).
• Good understanding of frictionless access and mobile credential technologies, including Bluetooth Low Energy (BLE) and Near Field Communication (NFC).
• Current knowledge of technology advances in cloud, SaaS and platforms that support ESS, integrated security and Security Operations Centres (SOCs).
• Familiarity with compliance frameworks applicable to enterprise security platforms, such as:
  • GDPR - governing the protection and privacy of personal data
  • ISO/IEC 27001 - the international standard for information security management systems (ISMS)
  • SOC 2 - controls relevant to security, availability, processing integrity, confidentiality and privacy of data

Project & Commercial

• Extensive, proven project management experience within the electronic security systems sector, with a strong track record of delivering and integrating access control and CCTV platforms in real estate environments.
• Experience in real estate project delivery and reporting.
• Proficiency in managing RFP processes and overseeing vendor selection.
• Proven ability to coordinate complex initiatives across diverse teams and external partners.

Stakeholder & Communication

• Ability to deal with and influence a broad range of internal and external stakeholders at all levels in a confident and assured manner.
• Ability to understand and interpret technical language in order to inform users and persuade senior stakeholders.
• Strong stakeholder management and advanced communication skills.

Qualifications & Certifications

• ASIS PSP, CPP or a degree or higher education in a security systems related field. Equivalent substantial experience in enterprise electronic security systems will also be considered
• A recognised project management qualification, or demonstrable equivalent delivery experience, is desirable.
• Excellent IT and presentation skills.
• Excellent data analytical skills.

Personal Qualities Inclusive leadership, keen to learn, intelligent, inquisitive, innovative, sensitive, discreet, well organised and articulate, with plenty of common sense and a pragmatic, positive outlook. The ability to get things done, but sensitively, in a complex matrix managed environment. The tact and awareness to communicate effectively, orally and in writing. An exceptional team player with highly developed interpersonal skills, who can build and sustain effective working relationships internally and externally.

What We Offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development . click apply for full job details