Security Officer

About The Role

Hourly Rate: £13.18

Location: Norwich, NR1 3DD

Shift Pattern: Rotating shift pattern, 4 on 4 off, 12 hour shifts, 42 hour average working week

The Role - Security Officer

Reports To: Security Manager

Purpose of the job

Security Officer to maintain a high standard of service delivery in line with health & safety regulations and an outstanding customer experience to all our guests and visitors, staff and the centre. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant legislation. To provide exceptional support and day to day management of the Castle Quarter Shopping Centre, guests & visitors as well as all building and car park users safety, while also ensuring the safety of the onsite team twenty-four hours a day seven days a week. To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.

Ensure that the interests of Atlas Retail, Castle Quarter and their guests and retailers are fully protected at all times and conduct yourself accordingly as their representative

Job Overview

1. 1.Assisting the "live" operation of the Security Team that manages the essential functions of:
   • All common and public areas of the shopping centre
   • Castle Quarter Emergency and evacuation procedures
   • Officer time & Attendance
   • Health, Safety & Welfare of the Atlas Retail site based team
   • Incidents that affect Castle Quarter & Atlas Retail
   • Business continuity planning centred on the continued operation of the control room and shopping centre
   • Castle Quarter building security and safety
   • Ensuring all issues are dealt with correctly
2. 2.Provide timely and effective communication to all within the business including and up to the Line Manager, Atlas Retail Management and Castle Quarter on:
   • Incidents that occur on or effect Castle Quarter
   • Update and collate incident informationSerious incident tracking and management
   • Absence and Lateness reporting
   • Officer misconduct
   • Systems Fault Reporting

Main Duties of the Role - Under the supervision / direction of the Security Manager

• Ensure all incidents are logged and managed effectively through to completion
• Manage the personnel within the Shopping Centre, Control Room and Back of House
• Effectively communicate business issues to the relevant centre departments
• Assisting with manpower within the shopping centre and support Car Parks
• Maintain the standards of the Security for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are always maintained within the centres team
• Extensive hazard spotting across the site and escalation of any issues to the relevant Manager
• To be fully conversant with the methods of working all equipment and to ensure that it of a standard and quality commensurate with the requirements of the property
• Ensure that complete and updated assignment and procedure Instructions are being followed. Where site or procedure instructions are not being followed, ensure that corrective actions are raised.
• Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the line Manager
• Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre
• To develop and maintain good working relations with applicable local agencies and services.
• Ensure all information is dealt with applicable local agencies and services
• Ensure all information is dealt with in a confidential and professional manner
• Any other reasonable request from management or client
• Completion and checking of all accident and health and safety reports
• Completion and checking of all accidents / incidents relating to Atlas Retail personnel
• Responsible for providing excellent customer service and address comments/complaints appropriately

Skills & Knowledge

• SIA Door Supervisor licence is essential
• First Aid at Work essential
• CCTV Licence preferred
• Relevant industry experience
• Has the ability to contribute towards a teams operation and can work on own initiative
• Able to communicate effectively and clearly at all levels within the organisation
• A comprehensive working knowledge of all processes and procedures
• A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
• Excellent report writing and analytical skills with attention to detail
• Excellent organisational and time management skills
• A positive attitude to dealing with people and taking on challenges

Core Competencies

• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication
• Excellent oral communicator
• Strong written skills for reports & incidents
• Excellent interpersonal skills, to liaise with safety officers, managers & Directors
• Commercial awareness of cost implication for decision making implications
• Strong influencing skills to achieve business objectives
• Resourceful and creative, able to deliver proactive initiatives within the control room.

Atlas Security is security arm of the Atlas FM Group and was launched in 2021. This is an incredibly exciting time to join this young and dynamic organisation. Working for Atlas Security means becoming a part of a highly successful organisation that puts the happiness of its employees and customers at the forefront of everything it does.

What you'll be doing:

• Protecting our customers property and people
• Providing a high standard of customer care.
• Delivery of security duties including access control, patrolling, CCTV monitoring.
• Being an ambassador for both our customers and Atlas Security

About You

We're looking to recruit a person who is compassionate, diligent and professional in the delivery of their duties. If you are enthusiastic, take pride in your work and have great attention to detail you'll fit in perfectly with our award-winning team.

• Team player
• Strong customer service

• Health & Safety awareness
• Confident, approachable and professional
• We require all of our employees have a good level of written and spoken English
• You must hold an SIA licence or be willing to undertake the necessary training

We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK.

Please ensure you have the ability to demonstrate you are able to deliver on the responsibilities. We are looking for positive individuals with excellent customer service skills. If that sounds like you, then please get in touch!

About The Company

Atlas Security is a is part of the Atlas Group and was launched in 2021. As one of the fastest growing security companies in the UK we are looking for the industry's best talent to join us on this exciting journey.

We live by our purpose and values and expect everybody that works for us to share those - Our purpose is to create happiness - we show kindness and compassion and make sure everyone goes home safe and healthy.

We are Family - no matter our background, we care about one another.

Sharing Makes us Stronger - which is why we share everything - our ideas, our expertise, our news and most of all, our time.

Own Your Space - take responsibility and don't be afraid to make decisions.

Be Honest, Always - have the courage to do the right thing, even when no-one is watching.

Treat Clients like Best Friends - we take the time to listen to what's going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow - and do not settle for anything less.

Don't Just Talk, Do! We are a business that thrives on doing. The more we do, the more we succeed.

Atlas is a family of people drawn together by a passion for creating happiness in ourselves and others. The business is 100% employee owned, putting our culture and future success firmly in the hands of our amazing people. If this sounds like the kind of place you'd like to work then we would love to hear from you!