Security Officer

Retail Security Officer -M&S

Location: Norwich

Salary - £13.96 per hour

Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast paced retail environment, staying alert, responsive and ready to step in when needed.


• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.


• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.


• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body worn cameras, to support store operations and incident management.


• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.


• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.


• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred


• A valid SIA licence is desirable, although not essential


• Strong communication and interpersonal skills


• A calm, confident and professional approach


• A proactive mindset with the ability to make sound decisions quickly


• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5 year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.96 per hour


• Guaranteed 40+ hours per week


• 20% colleague discount (after a qualifying period)


• Company-funded SIA licence renewal


• Share Incentive Plan


• Save As You Earn Scheme


• Cycle to Work Scheme


• Life Assurance


• Childcare Voucher Scheme