Security Concierge - Hale Country Club & Spa
Posted 7 days 8 hours ago by The Hut Group
Division
THG Shared Services
Location
UK, Manchester
Job Type
Full time
About THGWe are THG, a global e commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you'll go further, faster. What are you waiting for?
About THG ExperienceTHG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues we create exceptional experiences, services and content that help our partners connect with customers in real world settings.
We also collaborate closely with THG Society, our influencer marketing platform, allowing brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is positioned to drive rapid growth for THG's brands. It's an exciting time to join the team.
About the roleWe are recruiting a skilled and dedicated Security Concierge for Hale Country Club & Spa. In this role you will protect the premises and deliver exceptional service that enhances our guests' experience. You will uphold the highest standards of professionalism and ensure all security protocols are followed.
Location: Hale Country Club & Spa, Clay Lane, Timperley, Altrincham WA15 7AF
Hours: 4 on / 4 off shift pattern, average 42 hrs per week.
Hale Country Club & Spa offers a state of the art gym, luxurious spa, and a range of wellness services. The club's facilities support members' fitness and relaxation goals.
Responsibilities- Act as the first point of contact for guests, creating a positive first impression.
- Ensure only authorised individuals access the premises and maintain a secure environment.
- Monitor surveillance and patrol to sustain safety.
- Assist guests with questions, directions, and support.
- Respond calmly to emergencies and follow procedures.
- Collaborate with Front Desk and Reception to provide a seamless experience for guests.
- Communicate effectively with other departments to address security concerns.
- Handle guest issues professionally and resolve conflicts.
- Remain alert and report suspicious activities.
- Maintain a neat and professional appearance.
- Report incidents promptly to supervisors, providing accurate and detailed documentation.
- Participate in training sessions to enhance security knowledge and customer service skills.
- Stay updated with industry best practices and contribute ideas for improving security measures and guest experiences.
- Valid Door Supervision SIA licence.
- Valid First Aid at Work certificate.
- Prior experience in a similar role within a hotel or comparable environment.
- Strong communication skills across all business levels.
- Problem solving abilities.
- Flexibility and the ability to adapt to changing situations.
- Discretion and sensitivity.
- Ability to maintain professional standards under pressure.
- Exclusive room rates for you and your family.
- 20 % off dining at our hotel, 50 % off at Hale Country Club & Spa.
- Up to 50 % off on THG brands (Myprotein, Lookfantastic, ESPA and more).
- Access to in person or video GP consultations, discounted prescriptions, and physiotherapy.
- Increased annual leave with service, plus a birthday off.
- Continuous learning and development opportunities.
- £250 referral bonus.
- Complimentary meals during shifts and uniforms provided.
- Compliance training in Food Hygiene, Alcohol Responsibility and other role specific modules.
- Well being programme access.
- Pension scheme.
THG is proud to be a Disability Confident, Committed employer. If you are invited to interview, let us know if we can make reasonable adjustments to the recruitment process.
THG is committed to creating a diverse and inclusive environment and welcomes applications from all communities.
We endeavour to respond to every application within 14 days. If you have not heard from us within that timeframe or need further information, please contact our Talent team.