Security-Cleared IT Service Desk Leader

A leading provider of secure digital solutions in England is seeking a Service Desk Manager to lead their IT service desk team. The role involves overseeing daily operations, ensuring service levels are met, and improving service quality through ITIL and agile practices. Candidates should possess strong communication skills, a user-focused mindset, and experience with ITSM tools. This position offers a comprehensive benefits package including private medical insurance and professional development opportunities.