Secretary Team Leader

About us

Buckles Law is an award-winning firm, that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally.

Delivering effective and cost-efficient legal solutions from our offices based in Bristol, Cambridge, London, Nottingham, Peterborough, and Stamford with international presence in Paris and Milan.

We recognise that all this is possible due to our team of highly dedicated, enthusiastic professionals across our locations. We pride ourselves on providing a positive work environment where independent thinking and new ideas are actively encouraged and where every member of the team genuinely can make a difference.

Buckles holds the LawNet Mark of Excellence, is Investor in People Gold accredited, and is a certified B Corporation, reflecting its commitment to excellence, people and responsible business practices.

About the Role

This is a key role within the firm, leading our Legal Secretarial function to deliver high-quality support while driving performance and continuous improvement.

Based in Peterborough, you'll travel regularly across our UK offices. This is a full-time, permanent position (37.5 hours per week).

Key Responsibilities Team Leadership & Operations

• Lead and support Legal Secretaries across multiple offices
• Manage workloads, resource planning, and team performance
• Provide day to day guidance, conduct reviews, and handle escalations
• Ensure consistent coverage, stepping in operationally when needed

Performance & Improvement

• Monitor service quality, productivity, and efficiency
• Drive best practice, process consistency, and continuous improvement
• Support projects, system changes, and operational developments
• Ensure compliance with policies and regulatory standards

People & Development

• Coach, develop, and engage team members
• Identify training needs and support career progression
• Assist with recruitment, onboarding, and inductions
• Build strong cross-office relationships through regular travel

About You

• Proven leadership experience managing administrative or secretarial teams
• Strong organisational, planning, and problem solving skills
• Excellent communication skills with the ability to influence and build relationships
• Proactive, adaptable, and comfortable managing change
• Willing to travel regularly; full UK driving licence required and access to your own vehicle

Desirable

• Experience in a legal or professional services environment
• Understanding of legal secretarial support
• Multi site team management experience

What We Offer

• Enhanced annual leave + all UK Bank Holidays
• An additional day for your birthday each year (or closest working day to your birthday)
• Additional annual leave on Christmas Eve (1 full day) and New Years Eve (half day PM) if these days fall on a contracted working day
• Private healthcare options for you and your family - via Axa
• Free healthcare cash back plans for you and your family
• Enhanced pension - 5% matched contribution by Buckles
• Ability to buy additional holiday - up to 5 days per year
• Group Life Assurance - 4 x your annual salary

To apply

Please submit an up-to-date CV demonstrating your skills and experience that are suitable for this role.

Equal opportunity

We are an equal opportunity and disability inclusive employer and value diversity across the firm. We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or parental or caring status.

Please let us know if you require any reasonable adjustments to be made to the recruitment process. If you would prefer to discuss this confidentially, please email and add the job title in the subject line of the email.