Second-Line IT Support Engineer

Morgan McKinley is seeking a Level 2 IT Support Engineer in Ireland to provide second-line technical support, diagnose complex hardware, software and network issues, and ensure incidents are resolved within SLAs. You will work with Level 1 and Level 3 engineers, and engage with vendors to restore services efficiently.

The role focuses on end-user support for Windows devices, Microsoft 365 apps, and basic infrastructure. Strong communication and problem-solving skills are essential.