Seasonal Team Member

The Person

With a genuine passion for crating joyful moments through customer service, you'll be eager to contribute to an electrifying and fun-filled environment. By joining us, you'll make every guest's visit extraordinary!

As part of the team, you'll embody the spirit of the Tudor Hotels Collection - where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP -offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Seasonal Team Member, you'll be at the heart of the excitement, ensuring our guests have a visit they'll cherish forever. This vibrant and dynamic role is perfect for those looking to immerse themselves in a lively work environment during the peak season.

Responsibilities include

• Engaging with visitors in a friendly and welcoming manner, providing information about the attraction, answering inquiries, and ensuring a positive guest experience in all areas- ticket desk, gift shop and cafe


• Participation in special events or activities organized for the summer period, offering support, and ensuring smooth operations


• Greeting customers warmly providing exceptional customer service and being comfortable speaking in front of group of guests


• Operating the ticketing system accurately and efficiently. Understanding the products we sell as well as timings.


• Keeping to a tight time scale with many visitors and being calm under pressure


• Effectively managing the queue and keeping guests happy


• Providing information about all events, packages and facilities as well as guiding them on their visit


• Handle transactions accurately and efficiently, processing sales for market purchases and cashing up at the end of the day efficiently


• Maintain high standards of cleanliness and presentation across the attraction, café seating area, and service counters


• Prepare and serve food and beverages in line with health and safety regulations


• Promote products, special offers, and seasonal items to enhance customer engagement and sales

Required Skills & Experience

• Previous customer service experience preferred


• Strong communication and interpersonal skills


• Ability to work in a fast-paced environment and multitask effectively


• Cash handling experience or willingness to learn


• Enthusiastic, reliable, and able to work collaboratively as part of team


• Ability to work during the summer period, including weekends and evenings

The Benefits

• 28 Days holiday


• Extra days holiday for your birthday


• Free meals on shift


• Free Gym access on-site


• Employee Assistance Programme


• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group

Working schedule

• Day / Evening shifts, Flexible, including weekends and holidays


• Seasonal with the option to extend

Luxury History Cornwall

Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building's and Cornwall's outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else. A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.