Sea Freight Forwarder

Brook Street Recruitment is working with our client in Belfast who are seeking to recruit a Sea Freight Operative to join their sea freight team, focusing on both import and export operations.Duties

• Act as the primary point of contact for clients, managing the shipment process from booking to final delivery.
• Coordinate and monitor the end-to-end shipping process, including liaising with overseas agents and handling import clearance.
• Ensure accurate and timely processing of inbound and outbound customs declarations through Northern Ireland (NI) and Republic of Ireland (ROI) customs systems.
• Troubleshoot and resolve operational challenges, maintaining high service standards throughout.
• Maintain effective communication with clients ensuring exceptional customer satisfaction.

Criteria

• Previous experience in a sea freight customer service role is preferred, but strong customer service experience in other freight modes (air/road) will also be considered.
• Solid understanding of inbound and outbound customs processes.
• A customer-focused mindset with a dedication to providing exceptional service.
• Strong attention to detail and a process-driven approach.
• Excellent problem-solving skills and the ability to handle operational issues efficiently.

Why this job

• Be part of a leading organisation with a strong reputation in the Irish logistics market.
• Work in a supportive and collaborative team environment.
• Opportunity to develop your career within a fast-growing company.
• Opportunity to work with leading organisations within the industry.
• Salary negotiable based on experience

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.