Scheme Manager

About The Role

Are you passionate about creating safe, supportive communities where people feel at home? At LiveWest, we believe everyone deserves a place to thrive - and as a Scheme Manager, you will be at the heart of making that happen.

In this rewarding role, you will be the friendly face and trusted support for customers in our leasehold and commercial schemes. From ensuring high-quality living environments to offering a listening ear, you will make a real difference every day.

Key Responsibilities

• Be the first point of contact for customers, offering guidance, support, and a warm welcome to new arrivals.
• Conduct regular site inspections, ensuring buildings and communal areas are safe, clean, and well-maintained.
• Coordinate with contractors, medical professionals, and support services to meet customers' needs.
• Provide emergency assistance when required, acting swiftly and compassionately.
• Maintain accurate records and ensure compliance with health and safety standards.
• Handle customer queries and concerns with professionalism and empathy.
• Build strong working relationships with customers, their families, and external partners.

Why Join LiveWest

At LiveWest, we are more than just a housing provider - we are a community builder. You will be part of a supportive, values-driven team that puts people first. We offer:

• A positive, inclusive workplace where your voice matters.
• Opportunities for professional development and career progression.
• The chance to make a real impact in people's lives every single day.

This exciting role is being offered on a part time, permanent basis, working 11 hours per week. The working pattern is negotiable. This role is scheme based in Exmouth.

For further information about this role, and LiveWest, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Scheme Manager - Leasehold and Commercial Services, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

Essential

• Experience in a customer facing role with a focus on improving customer satisfaction.
• Substantive experience in working with people, particularly the elderly.
• Working with Warden Call Systems.
• Working knowledge of Social Services and Support Agencies.
• Customer service and customer care.
• Experience using Microsoft Office Suite.

Desirable

• First Aid Training.
• Relevant qualification in Health and Social Care.
• HNC / NVQ in Customer Care or equivalent.
• Wardens Certificate or equivalent.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.