Scheme Manager - Homeownership

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Job Details

Location: Paignton
Salary: £15,224 - £15,695 per year
Hours: 22.5 hours per week
Accommodation: A 2 bedroom flat is provided

Job Purpose

We are looking for a Residential Scheme Manager to join our Housing team. The role is in a Leaseholder Scheme within Homeownership. You will be responsible for the day-to-day management of the scheme ensuring there are no risks to the residents or assets in the scheme.

The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible. We are looking for an enthusiastic, hardworking individual, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently.

Key Responsibilities

• Completing compliance testing including fire alarm checks and water temp checks
• Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free
• Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required
• Referring residents to support agencies when required and helping them access the different service available to them
• Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes

Requirements

• Experience of working with older people in a support capacity and understanding their individual needs or similar
• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Excellent knowledge of effective communication at all levels
• Ability to manage workloads and meet deadlines
• Experience of resident involvement and community care values would be an advantage
• Basic knowledge of Microsoft applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

What We Offer

Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.