Scaled Enterprise Customer Success Lead

Synthesia, the world's leading AI video platform for business, is seeking a Customer Success Manager in London to oversee a large portfolio of >100 accounts. You'll partner with the commercial team to deliver a cohesive renewal experience and ensure on-time commitments.

You will maintain a rolling 90-day renewal forecast, engage with senior stakeholders to define requirements and terms, drive user activation through scalable CS playbooks, and align with Finance and Legal to keep contracts