Scaled Customer Success Manager - Mid Market & SMB

A growing AI video firm in Greater London is looking for a Customer Success Manager to enhance customer retention and engagement among mid-market clients. The ideal candidate will have over a year of experience in Customer Success within the SaaS industry, managing a large portfolio and employing tools like Planhat. The role involves leading automated customer success programs, ensuring customer satisfaction and reducing churn. The company offers a flexible work environment, stock options, and wellness initiatives.