Scaled CS Manager-AI & Fin

Fin, now part of Salesforce, is transforming customer experiences with AI-powered agents and scalable customer success. As a Scaled Customer Success Manager, you will guide customers to adopt Intercom's suite at scale, especially Fin, delivering value and building scalable playbooks across segments.

You'll collaborate with Sales, Product, and Education to ensure a seamless journey from adoption to expansion, while shaping metrics and processes for high-volume success.