SC Cleared Lead IT Service Manager

On behalf of the Met Office, we are looking for a Lead IT Service Manager (Inside IR35) for an 8 month contract based hybrid in Exeter 1 day per week.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

As a Lead IT Service Manager, your main responsibilities will be:
. Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
. Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
. Lead a team, ensuring adequate resources and capacity
. Represent the IT service management function at a senior level
. Act as an escalation point for business stakeholders

Essential:
. Know how to manage configuration items, related information, service compliance and risks.
. Lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements.
. Know how to analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements.
. Take accountability of issues that occur and be proactive in searching for potential problems.
. Know how to influence stakeholders and manage relationships effectively, building long-term strategic relationships.
. Know how to leverage your data analytics skills to enhance business performance.
. Define strategies and policies, providing guidance to others on working in the strategic context.
. ITIL qualified
. Contract management experience
. Experience of managing budgets

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, the Met Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".