SC Cleared Configuration Scheduler/Administrator

Configuration Scheduler/Administrator (Security Cleared, SC)

Scheduler/AdministratorConfiguration
Contract: 7 Months
Rate: £13.82- £15.91/hr through UMB
Based: Hatfield

Job Introduction:
An opportunity has arisen at client in Hatfield for a SC Cleared Configuration Scheduler/Administrator within Logistics Technical Services. This is a great opportunity for a company that offers an excellent working environment. You will be responsible for batching orders, processing failures, and meeting tight customer deadlines. The ability to work under pressure and react to ever-changing demands is a must.
The successful candidate must be self-motivated and a confident decision maker, ideally with experience within a similar environment. You will also be expected to work with people at different levels, including management, to identify and implement process improvements through Configuration.

Main Responsibilities

• Daily batching activity according to priority
• Daily workflow planning
• Liaise with internal and external customers as required by telephone and email.
• Liaise and work with other departments to deliver projects as required
• Provide cover for other team members within Configuration
• Meeting SLA
• Escalating when required
• Process and Manage Configuration Failures

Customer Satisfaction

• First point of escalation for queries from ISP, other LTS teams and internal customers
• Ensure customer satisfaction by communication and resolution of all issues
• Ensure complaints related to Configuration issues are resolved in a fair and satisfactory manner and escalate to Config Management if required.

The Ideal Candidate

• Educated to GCSE level in English and Maths or equivalent
• Team player who integrates easily and communicates positively
• Committed to sharing knowledge/information/experiences
• Communication and interpersonal skills include listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner.
• Ability to work under pressure and to tight deadlines and apply existing knowledge to unknown areas
• Excellent organisational and administrative skills
• Effective Planning and Organisational skills
• Fair and equitable decision-making
• Flexible and adaptable - excited by new ideas and/or technology and willing to pick up and work with new initiatives no matter how unfamiliar
• Computer-literate with good knowledge of all MS Office applications

Desirable

• A basic level of technical knowledge/experience.
• Very good understanding of the service expectations of client.
• Proven workflow management skills within an IT environment
• Excellent problem-solving skills and root cause analysis
• Ability to develop relationships with ISPs
• Excellent people skills and a desire to develop those around you
• Ability to communicate at all levels

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