Sandwell Talking Therapies - Admin Volunteer

Sandwell Talking Therapies - Admin Volunteer

The closing date is 25 June 2026

Purpose of volunteering role: To support the Sandwell Talking Therapies Admin Team, at Whiteheath Medical Centre, B69 1EJ.

This is a voluntary role which is unpaid. Must be 18+ and live within the Black Country.

Please include within your application why you wish to volunteer/your availability to support.

Main duties of the job

This voluntary role will support the Sandwell Talking Therapies team with administrative tasks such as:

• Printing and enveloping patient appointment letters
• Emailing GP letters
• Basic administration
• Assigning patient cases on PCMIS to correct holding accounts

The role is based at Whiteheath Medical Centre, B69 1EJ. Volunteers must be able to travel to the site. Travel costs will be reimbursed.

About us

Black Country Healthcare is a major provider of NHS mental health services for more than a million people across Dudley, Sandwell, Walsall and Wolverhampton.

• Adult and older adult mental health services
• Mental health services for children and young people
• Community healthcare for children, young people and families in Dudley

We're proud to be rated Good by the Care Quality Commission, and that many of our staff have won awards for their work.

Job responsibilities

We are looking for volunteers who have these qualities:

• Computer skills - competent in use of email, Microsoft Office and databases
• Organisational skills
• Reliability: Commitment to a regular volunteer schedule to provide consistent support
• Awareness of mental health
• Able to follow confidentiality policy and professional boundaries for their own safety and safety of the patients
• Live in the Black Country or Birmingham area, within a reasonable travel distance to site
• Volunteers must be over 18

Our Trust Values

Caring

We care for everyone as individuals, being compassionate, empathetic and kind with a willingness to help.

Enabling

We enable ourselves and others to act with confidence and authority in order to achieve the best outcome for everyone.

Working Together

We work together in partnership, being inclusive by understanding and valuing others to achieve the best results for everyone in everything we do.

Integrity

We act with transparency and honesty; respecting and valuing others to do the right thing at the right time for everyone.

We are committed to building a workforce and culture that reflects our varied population and to create a culture of belonging. We always engage and involve when making key decisions, regardless of role or level. For example, we have worked closely with staff, patients, community groups and other key partners, in putting together our clinical strategy.

Due to the nature of our work some volunteering roles may be subject to a Standard or Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from volunteering with us; this will depend on the nature of the role and circumstances of your offences.

Person Specification

Values

• Live within Black Country
• Passion for mental health services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.