Sampling Coordinator - Customer Experience & Dispatch

A leading global provider of innovative flooring solutions in Birmingham is seeking a Sampling Coordinator. This role is pivotal in managing product sample requests efficiently while delivering exceptional customer service across various channels. The ideal candidate will have at least 2 years of experience in customer care and a proven ability to work well under pressure, collaborating effectively with internal teams to ensure customer satisfaction. Tools used include JD Edwards and Salesforce, making experience with ERP systems advantageous.