Salesforce Transformation Programme Manager

As the Transformation Programme Manager, you will lead the strategic delivery of a large-scale, multi-year transformation programme focused on overhauling operational platforms, enhancing customer experience, and reshaping organisational culture. You will be responsible for overseeing the programme from end to end-driving delivery strategy, leading cross-functional teams, managing programme governance, and ensuring the realisation of defined business benefits.

• Lead the full life cycle of the transformation programme, including planning, execution, assurance, and benefits tracking.

• Translate strategic objectives into actionable programme plans aligned to a Target Operating Model (TOM).

• Promote agile and iterative delivery practices, fostering collaboration with internal stakeholders and end-users.

• Manage scope, change control, and prioritisation across workstreams.

• Influence stakeholders and guide alignment with the programme's business case and objectives.

• Own and maintain oversight of benefits tracking across all projects and programme phases.

• Develop and manage benefits realisation plans and ensure timely evaluation post-implementation.

• Collaborate with internal audit and governance teams on independent reviews and performance evaluations.

• Identify and exploit further opportunities to increase efficiency, reduce costs, and improve service outcomes.

• Plan, manage, and communicate a complex programme roadmap with multiple dependencies.

• Maintain strong governance structures, including risk management, financial controls, and assurance processes.

• Coordinate across executive sponsors and senior leaders to manage interdependencies and programme integrations.

• Align programme outcomes with broader portfolio delivery, ensuring consistency and strategic fit.

• Manage programme finances, including budgeting, forecasting, and reporting.

• Implement tools, standards, and best practices for planning, reporting, and decision-making.

• Lead and develop a multidisciplinary delivery team across areas such as digital platforms, data and analytics, finance, customer engagement, and culture change.

• Build a high-performance culture with clear accountability and focus on quality outcomes.

• Support professional development of team members with emphasis on agile delivery, transformation capability, and user-centred design.

• Experience with Salesforce and Workday Finance implementations

• Proven track record of delivering complex, organisation-wide transformation programmes.

• Proficient in programme and project management tools, including dependency and risk management.

• Strong experience in agile methodologies and iterative delivery approaches.

• Exceptional stakeholder management and communication skills, with the ability to influence at all levels.

• Expertise in benefits realisation planning and tracking, including post-delivery evaluation.

• Strong governance, risk, and assurance capability, with experience reporting at board or executive level.

• Adaptable, self-motivated, and committed to ongoing personal and professional development.

• Strong understanding of diversity, equity, and inclusion, and how it informs service delivery and team dynamics.

• Ability to work flexibly across different environments and collaborate across locations and teams.

• Sector-specific knowledge (eg, housing, public services, regulated industries).