Salesforce Service Cloud Architect: AI-Driven, Scalable CX

Jobtailor is seeking a senior Salesforce Service Cloud Architect to own end-to-end architecture in a UK context. You will define and lead architecture decisions, shaping a scalable, future-proof tech stack and real-time customer data strategies across multi-channel support.

You will mentor engineers, drive AI-assisted tooling adoption, and champion self-service workflows to improve advisor efficiency and customer outcomes.