Salesforce Delivery Manager

Letchworth, United Kingdom Posted on 19/01/2026

At Innovative Trials, we don't just lead the way in patient recruitment solutions - we redefine the patient journey! To support our ambitious goals for the next 3 years, we have transformed our technology stack to put Salesforce at the core.

The Role: This is the perfect opportunity for an experienced Senior Salesforce Administrator or Consultant looking to step up into a delivery leadership role. You will act as the "Construction Manager" to our IT Manager's "City Planner." You won't be bogged down in contract negotiations; your job is to bridge the gap between the design team and the technical team to get things built, tested, and live.

What You'll Be Doing Delivery Execution & Scope Management

• Take the roadmap break it down into weeks, sprints, and tickets.
• Be a Scope Guardian: Work with the IT Manager to protect the team's capacity by managing "scope creep," ensuring ad-hoc requests don't derail our long-term goals.
• Translate business needs into technical tasks, acting as the translator between the "Strategy" and the "Code."

Vendor, Quality & Platform Evolution

• Act as the daily point of contact for our external partners, ensuring they deliver quality work (and sending tickets back if they are not up to standard).
• Drive Platform Evolution: Look beyond the immediate sprint. Identify technical debt and optimisation opportunities to ensure our Org matures efficiently over the next 3 years.
• Champion order by enforcing strict processes regarding Sandboxes, Change Sets, and Documentation.
• Mentor a Software Tester, overseeing their daily configuration work and helping them grow their technical skills.
• Report directly to the IT Manager, allowing them to handle budget and policy while you focus on the build.
• Grow with the Org: Join right after go-live, taking ownership of a fresh, modern org to mould and shape.

Requirements

• Salesforce Expertise: Minimum of 3 years of experience in the ecosystem. You know Flows, Security Models, and Object Architecture inside out.
• Project Management Fundamentals: You are organised and familiar with tracking work via tickets/sprints. You know how to drive a timeline.
• The "Foreman Mindset": You are comfortable getting hands on when needed but know when to delegate to keep the wider project moving.
• Communication Skills: The ability to explain technical constraints to non-technical stakeholders clearly and empathetically.
• Process Pro: A strong belief in documentation and environment management to bring order to chaos.
• Salesforce Native PM Apps: Experience with Salesforce-native Project Management/PSA tools (Ie Klient PSA, TaskRay, Kantata/Kimble, Certinia).
• IT Ops Familiarity: Previous exposure to Google Workspace (G Suite) and Mac OS environments.