Salesforce Applications & Database Officer

Permanent Hybrid (4 days a week in London)

Our client is seeking a Salesforce Data Analyst / Applications and Database Officer to join their team on a permanent basis. This is a hybrid role, requiring four days per week in their London office. The ideal candidate will act as a key systems and data lead, taking ownership of Salesforce functionality and supporting the effective use of a range of business applications. This is an excellent opportunity for someone with strong Salesforce experience, good analytical capabilities, and a collaborative mindset to drive improvements in data quality, reporting, and systems integration.

Take overarching responsibility for the team's use of Salesforce, with a focus on improving content quality, system engagement, and overall data reliability. Working closely with the internal IT function, responsibilities will include:

• Managing meeting and briefing note records, ensuring relevant data is consistently captured in the correct fields

• Maintaining and evolving the data model to meet the team's changing needs, including implementing architecture changes such as new fields, structures, or templates

• Establishing a regular process for reviewing data quality and ensuring pipeline accuracy

• Creating interactive dashboards to enhance user engagement and promote effective system use

• Developing reports across all relevant Salesforce objects (e.g., contacts, pipeline, activities, commitments)

• Exploring opportunities to enrich data through integration with third-party platforms

• Keeping up to date with Salesforce developments and recommending suitable applications or enhancements where appropriate

Provide day-to-day support for a document or data management portal, ensuring effective access and organisation. Responsibilities include:

• Reviewing and refining folder structures to support clear and efficient documentation storage

• Managing access permissions for internal and external stakeholders

• Supporting new functionality such as reporting and user access features

• Liaising with internal teams and external service providers to maintain appropriate access controls

Act as the team's subject matter expert for additional applications and tools that support core operations, especially those integrated with Salesforce. Typical tools may include:

• Email marketing and communications platforms

• Proposal and document collaboration tools

• Secure file sharing systems

Provide practical support during high-demand periods and contribute to key outputs. This may include:

• Assisting with routine reporting cycles

• Supporting the preparation and formatting of meeting materials and presentations

• Assisting with the planning and execution of key events or communications

Assist with general administrative tasks and contribute to the smooth running of team operations as required.