Salesforce Administrator

JOB DESCRIPTION - Salesforce ADMINISTRATOR Location: London This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems. Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day-to-day operations.This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business.Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksWork independently with members of the user community to define and document development requirements Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2+ years' experience as a Salesforce Administrator Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot Salesforce Certified Administration experience Able to quickly gain a working knowledge of the teams' various software applications Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench) Interest in progressing from Salesforce Administrator towards a Developer track Platform Developer I knowledge or certification considered a bonus YOU (BEHAVIOURAL SKILLS) Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisionsAbility to lead and work in an Agile development environment Ability to travel for training, occasional team meetings, and projects ( 20% max) Ability to think clearly under pressure and flexible to change Solid analytical and problem-solving skills working with complex system, process, and data issues Time/task management and organization skills to balance competing priorities in a fast-paced environment Strong customer service skills - ability to interface effectively and establish quick credibility with enterprise business leadersWork well in a virtual team environment with strong collaboration skills We encourage candidates to apply even if they don'tlearned given there is basic understanding and internal motivation for knowledge and growth. meet all the criteria. Here at Ticketmaster, we believe that skills can be We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Recognized for seven years as a Great Place to Work(R) and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.