Sales Support (Full Time)

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From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way.

To making things that are as original as they are timeless.

To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking.

As New Yorkers, community has become synonymous with our brand.

An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role

As a Sales Support Associate, you will support both back of house and front of house operations.

Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures.

Front of house responsibilities include greeting customers, running errands, cashiering, answering phones, and other store needs.

Your role is to support efficient product flow and provide a best-in-class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Assist with inventory and stock management, ensuring optimal storage and capacity.
• Help investigate and resolve inventory discrepancies.
• Contribute to low inventory shrinkage and high inventory accuracy through proper handling of receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to deliver exemplary customer service, including POS, repairs, dry-cleaning, and alterations.
• Understand BOH/FOH IT systems, including POS transactions.
• Meet store and metric goals.
• Support visual merchandising on floor sets, window changes, and other projects.
• Maintain knowledge of policies and procedures.
• Act within rag & bone core values and identify opportunities to enhance customer experience.

Qualifications

• Prior retail, stock, logistics, or customer service experience.
• Be original, authentic, and innovative.
• Work well independently and in a team.

Requirements

• Part-time role requiring 24-30 hours per week.
• Minimum 3-day availability.

Benefits

• Clothing allowance.
• Generous employee discount.

rag & bone is an EEO/Affirmative Action Employer, committed to diversity and inclusion. Reasonable accommodations are available for individuals with disabilities.

The physical demands include sitting, handling, talking, standing, walking, reaching, climbing, stooping, kneeling, crouching, crawling, and lifting up to 30 pounds. Specific vision abilities required include close vision.