Sales Support Administrator

Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis.

The hours of work are Mon-Fri 8:30am-4:30pm.

The main duties of a Sales Support Administrator are:-

• Acting as the first point of contact for customer enquiries - products, pricing, order status, lead times, and delivery schedules
• Resolving concerns, complaints, and issues
• Providing product information
• Coordinating with production, purchasing, scheduling, and despatch
• Preparing and following up on quotes
• Processing customer orders
• Managing account information and preparing reports
• Identifying opportunities for up selling and cross-selling
• Outbound calling and contacting existing/old customers
• Maintaining customer records, pricing information and sales activity within the CRM
• Reviewing incoming orders and monitoring order progress from receipt through to shipment
• Generating sales reports and forecasts
• Assisting with inventory related enquiries and product availability checks

There is NO cold calling required for this role.

Qualifications and Experience:-

• Knowledge of estimating, quoting, and order systems
• Experience within a Sales Support role
• Manufacturing experience
• Good IT skills
• Clear and confident telephone manner