Sales Specialist - Full Time

Posted 9 hours 46 minutes ago by Rag & Bone

Permanent
Full Time
Other
London, United Kingdom
Job Description

The Sales Specialist role is vital to the store's operation, ensuring customers receive a consistent, high-quality experience. This position plays a key role in fostering a selling focus within the store, supporting company initiatives while adhering to organizational policies and procedures. Sales Specialists are scheduled flexibly based on business needs.

Core Competencies Personal and Interpersonal Skills
  • Authentic
  • Compassion and Understanding Others
  • Composure
  • Customer Focus
  • Ethics and Values
  • Integrity and Respect
  • Interpersonal Savvy
  • Listening
  • Self-Awareness
  • Peer Relationships/Energy and Drive
  • Drive for Results/Operating Skills
  • Time Management
  • Solution-Oriented/Managerial Skills
  • Relationship with Manager/Mentor
Key Roles and Responsibilities Customer and Brand Experience
  • Support excellent customer service through product knowledge, selling skills, and authentic clienteling
  • Own the customer experience by building personalized relationships and embodying the rag and bone brand philosophy and lifestyle
  • Emulate the brand aesthetic with a strong sense of fashion
  • Maintain a unified company experience in all customer interactions
  • Assist with floor sets, window changes, and merchandising tasks as needed
  • Meet sales and KPI targets as set by Store Management
Maintain Operational Excellence
  • Policy and Procedure: Maintain knowledge and understanding of all policies and procedures
  • Stock/Inventory Management: Contribute to low inventory shrinkage and high accuracy through consistent execution at all inventory touchpoints
  • IT Systems: Accurately process POS transactions
Personal Excellence
  • Act within the core values of rag and bone
  • Manage conflicts appropriately and take ownership of your contribution to the team
  • Foster a positive, fun, professional, and team-oriented store environment
  • Support the team in delivering exceptional customer service
  • Be receptive to feedback from management and peers
Experience/Capabilities
  • Previous experience in contemporary or luxury fashion sales/clienteling preferred
  • Ability to lift at least 30 lbs, and perform physical tasks such as carrying, pushing, pulling, squatting, kneeling, twisting, turning, climbing, crawling, reaching, and bending
  • Availability to work as per the needs of the business