Sales Operations Executive

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Sales Operations Executive, you will play a key role supporting the daily operations of the UK market, both with internal and external stakeholders (Retail & wholesale channels). You would ensure the best possible end-client experiences by leveraging all available services and maintaining Jaeger-LeCoultre reputation and image within our network.

This position reports to the Head of Commercial but you will also work closely with Jaeger- LeCoultre UK and HQ management.

Key responsibilities

• Stock management and product allocation
• Monitor sales to pro-actively replenish the stock on a daily basis
• Upon recommended assortment, propose stock allocation between boutique and retailers
• Accurately manage and dispatch orders in SAP + Manage relationship with relevant stakeholders
• Monitor stock transfers
• Stock consignment, carnet and goods return management
• Deal with all enquiries in a professional and efficient manner (prices, availability, deliveries, complaints, etc.)
• Handle requests for all products (straps, extracts of the archive, repairs, including spare parts)
• Mediate with Geneva/European teams upon products requests and availabilities
• Support boutique teams operations - from system coordination to event support
• Retailers' requests and system management
• Deal with CS / straps enquiries in a professional and timely manner
• Help on printing and preparing new sales materials
• Develop and maintain good relationships with retailers both at store and head offices level
• Manage the orders and correct organisation of warranty cards/ boxes
• Organise stock take twice a year
• Maintain and update retailers information
• Manage Assortment levels via Richemont system provided (Booster)
• Help on warranty activation

SAP and Booster Key Users (20%):
Be the key user for both SAP & Booster systems, ensuring proper functioning of all tools to pilot our business

• Ensure business processes are understood and well executed (Test SAP new releases, MDG Workflow requester)
• Follow and implement Booster projects (automatic replenishment, warranty cards, orders )
• Execute business transformation projects (ecom, Match assortment )

New Retail Specialist (25%):

• Mastering all the tools and aligning with HQ for the operations/guidelines
• Being the key user between Richemont x Jaeger-LeCoultre Switzerland x Jaeger-LeCoultre UK
• Setting training plan & materials for all boutiques (requires travelling across UK & Ireland)
• Being aware of tools shared by both Wholesale & Retail networks in order to optimize their utilisation
• Non-exhaustive list of projects:
• Extend
• CFS
• Pay-by-Link
• Watchfinder
• Powerfront chats
• E-Appointments
• Boutiques tools (engraving machines + diagnostic ones)

Relationship Management (5%):

Be a team player and business enabler for both Retail and Wholesale networks

• Develop and maintain strong relationships with all internal and external stakeholders

How will you experience success with us?

• Fluency in English (French is a plus)
• Effective interpersonal and communication skills
• Computer literate (Good knowledge of SAP, strong proficiency in Excel, Word, PowerPoint)
• Passionate, pro-active, enthusiastic, agile learner
• Ability to multitask and understanding of priorities
• Excellent organisational skills
• Detail-oriented focus in your approach to work
• Team player

What makes our group different?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

Your journey with us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage - Interview with the Head of Commercial

3rd Stage - Interview with the Brand Director UK&Ireland

Learn more about life at Richemont below:

Learn more about life at Jaeger-LeCoultre