Sales Operations & Customer Service Executive

Overview

(B2B) & ERP Experience Essential

Temporary - Initial 2 months, then rolling 1-month extensions (potential to become longer term)

London (Office-based) Monday to Friday £16.82 Per Hour

Our client, Reebok is currently looking for a Sales Operations & Customer Service Executive to join the London office on a temporary basis, initially for 2 months with rolling 1-month extensions thereafter. For the right candidate, there is potential for the role to continue longer-term.

Essential Requirements

• Hands-on ERP system experience
• Proven experience processing sales orders
• Strong B2B customer service experience

Candidates who do not meet the above criteria will unfortunately not be considered.

Role Overview

In this role, you will support the day-to-day B2B customer service and sales operations for Reebok, ensuring efficient order processing, product allocation and coordination with warehouse and logistics teams. You will also be responsible for monitoring shipments and proactively communicating with customers to maintain a high level of service and satisfaction.

Key Responsibilities

• Accurately enter and process customer sales orders within the ERP system
• Support order allocation and maintain close communication with the warehouse to ensure timely processing and shipment preparation
• Ensure customer needs are met in a timely and efficient manner
• Track order allocations and monitor upcoming shipments, providing updates to customers and internal teams regarding delivery schedules
• Proactively inform customers of any changes to orders or delivery status
• Work closely with Sales, Logistics, and Operations teams to resolve customer issues and ensure smooth order processing from start to finish
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delivery delays
• Provide feedback on recurring issues and process improvements to enhance the overall customer experience

Preferred Skills

• Strong communication and stakeholder management skills
• Excellent attention to detail and organisational ability
• Strong problem-solving capabilities
• Experience working in customer service, retail, or operational environments
• Ability to work collaboratively across departments
• A proactive mindset with a focus on continuous improvement and operational efficiency

About the Opportunity

This is a fast-paced opportunity with a globally recognised brand, ideal for someone who can hit the ground running, manage multiple priorities and deliver excellent service to B2B customers while ensuring operational processes run smoothly.

Due to the urgent nature of this hire, candidates who are available immediately or on short notice are strongly encouraged to apply.

Apply

Contact Louise at One to One Personnel on or email