Sales Executive

Company: Ruby UK LTD

About Ruby

At Ruby, we take pride in delivering exceptional customer service, superior product quality, and reliable delivery to our valued customers. Specialising in timber products, we're one of the UK's leading manufacturers and suppliers of garden fencing, entrance gates, field gates, decking planters, and accessories.

Our mission is to ensure that every customer experiences outstanding service, from product selection to fast and dependable delivery. We're committed to providing the highest quality timber products at competitive prices while maintaining sustainable practices. With a relentless focus on customer satisfaction, we aim to become the UK's leading online timber supplier within the next three years.

About the Role

We're seeking a driven Sales Executive or Sales Manager to join our team and play a pivotal role in Ruby's ambitious growth plans. Whether you're an experienced sales professional or someone looking to take the next step in their career, this role offers exciting opportunities for growth and development.

As part of the sales team, you'll handle inquiries via phone, email, and live chat, delivering exceptional customer service and helping customers find the best products for their needs. A key part of your role will be providing quality industry knowledge and detailed technical product information to ensure customers have all the information they need for a smooth and confident transaction. For candidates with managerial experience, you'll also have the opportunity to mentor team members, contribute to strategic sales planning, and lead key growth initiatives.

Key Responsibilities

Understand customer needs and recommend suitable products.

Provide technical product data and quality industry knowledge to assist customers in making informed decisions.

Deliver outstanding customer service to maintain high satisfaction levels.

Manage sales inquiries across all channels professionally and promptly.

Develop in-depth knowledge of our product range, including new items.

Accurately record and update sales data in line with company procedures.

Promote cross selling opportunities to maximise customer value.

Contribute to marketing campaigns and sales strategies.

For managers: Lead and mentor the sales team, set sales targets, and develop acquisition strategies to drive growth.

What We're Looking For

Proven track record in sales with measurable results.

Strong ambition, drive, and a passion for achieving targets.

Excellent communication skills (verbal, written, and listening).

Ability to prioritize tasks and manage time effectively.

Sales management experience is highly desirable for manager applicants.

Experience with CRM or pipeline management software (e.g., HubSpot) is a plus.

Strong numerical skills for accurate pricing calculations.

Self motivation, reliability, and a team oriented mindset.

What We Offer

Competitive salary based on experience and role level.

Annual discretionary bonus.

Pension scheme and annual salary reviews.

28 days holiday (including bank holidays).

Onsite parking.

Dynamic mix of B2B and B2C clients.

Job Requirements

Full time role: Monday to Friday, 8:00 AM - 5:00 PM; Saturday, 8:00 AM - 12:00 PM.

Ability to commute to the office.

Job Type: Full time

Pay: £28,000.00-£40,000.00 per year

Additional pay:

Yearly bonus

Company pension

Free parking

On site parking

Schedule:

Monday to Friday

Overtime

Weekend availability

Ability to commute/relocate:

Highampton, EX21 5LX: reliably commute or plan to relocate before starting work (required)