Sales Executive

As a Sales Executive, you are the centre of our Sales function and the ambassador for our Customers, from the point of enquiry through to the completion of our developments.

Duties include:

1. Achieve monthly, quarterly, and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing.
2. Ensure every purchaser lead is maximised.
3. Provide excellence in customer service from enquiry and through every step of the customer experience.
4. Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard.
5. Understand our product, specification, and the benefits of buying our new homes, including sustainability and energy-efficient features.
6. Receive telephone, e-mail, walk-in, and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry, logging all enquiries on the Customer Management system.
7. Ensure a robust feedback loop with our marketing team to help direct our marketing activities.
8. Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up-to-date reports as required.
9. Negotiate new homes sales, making the best use of available home buying options and having a thorough understanding of the customers' circumstances, financial status, and effectively managing these expectations.
10. Ensure all sales and customer contact activities are logged on our Customer Management system.
11. Outline the benefits of the company-recommended solicitor and IFA.
12. Be aware of choices and upgrades and understand the critical build stages for these additional extras.
13. Proactively monitor customers' sales progress to ensure exchange of contracts is in good time.
14. Remain abreast of all home buying schemes available and current legislation.
15. Maintain weekly contact with existing customers on all aspects of the 5-star customer journey.
16. Be aware of CML inspection and completion dates.
17. Undertake a weekly Health and Safety review.
18. Hold and minute weekly meetings with the Site Manager to monitor build progress.
19. Produce weekly reports as required by the Area Sales Manager.
20. Receive any issues or concerns from customers and ensure that appropriate action is taken to resolve them.
21. Ensure GDPR compliance in relation to any data collected, stored, or processed.