Sales Coordinator

Student Accommodation Sales Coordinator
Newcastle
c £17.00 per hour
Full-Time Temporary Role
Site-Based
Monday to Friday
Immediate Start Available

We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration, making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy.

Key Responsibilities

Customer Service & Resident Support

• Be the first point of contact for students, providing a warm and professional welcome.
• Build strong relationships with residents and create a positive student experience.
• Respond promptly to enquiries via email, telephone, and face-to-face interactions.
• Resolve resident queries and complaints efficiently, escalating where necessary.
• Keep students informed through regular communications and updates.
• Support students by directing them to appropriate wellbeing and support services.
• Provide regular updates and reporting to management.

Sales & Lettings

• Manage the student journey from initial enquiry through to move-in.
• Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities.
• Convert enquiries into bookings through excellent customer engagement.
• Follow up sales leads and maintain a proactive approach to occupancy levels.
• Respond to accommodation enquiries quickly and professionally.
• Maintain accurate records of enquiries, viewings, bookings, and customer interactions.
• Assist with marketing initiatives, student events, and occupancy campaigns.
• Prepare tenancy agreements and move-in documentation for new residents.

Administration & Operations

• Manage incoming calls, emails, correspondence, and general office administration.
• Liaise with contractors, suppliers, and external stakeholders.
• Support site performance targets, including occupancy and customer satisfaction.
• Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard.
• Assist with tenancy administration and debt management processes.

Property & Compliance

• Carry out routine property inspections and identify maintenance requirements.
• Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales.
• Facilitate contractor access and monitor works completed on site.
• Support compliance with health and safety standards and site procedures.
• Report maintenance, operational, and safety concerns promptly.

Skills & Experience Essential

• Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment.
• Strong customer service, sales, and administrative skills.
• Experience arranging and conducting property viewings or customer tours.
• Excellent communication and relationship-building abilities.
• Highly organised with the ability to manage multiple priorities.
• Proactive, self-motivated, and solutions-focused.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment with minimal supervision.

Desirable

• Experience within Purpose-Built Student Accommodation (PBSA).
• Knowledge of student lettings, residential lettings, or tenancy management processes.

If you're passionate about customer service, enjoy a sales-focused environment, and can deliver an outstanding student experience, submit your CV for immediate review.