Sales & Customer Service Administrator

Back to search

Sales & Customer Service Administrator

Job Reference: HL070626CH

Call Centre and Customer Service Wincanton, Somerset £26000 - £28000 per annum Permanent

Job Title: Sales & Customer Service Administrator

Location & Hours

Wincanton (onsite)
37 hours per week: Mon-Thurs 9:00am-5:30pm; Fri 9:00am-5:00pm (1 hour lunch each day)

Salary & Benefits

£26,000-£28,000 per annum (depending on skills, experience and responsibilities), plus:

• Quarterly profit-related bonus scheme
• 7.5% employer pension contribution (via salary sacrifice)
• 25 days holiday + bank holidays
• Death in Service (after 6 months)
• Eye care support and flu vaccinations
• Onsite parking
• Cycle to Work scheme
• Company events

About Us

We're recruiting on behalf of a family-owned manufacturing business based in Wincanton. They're looking for an enthusiastic, customer-focused administrator to join their friendly Sales Office team, supporting customers and internal colleagues to ensure orders are processed accurately and delivered on time.

Role & Responsibilities

• Process customer orders accurately and efficiently using business systems
• Prepare quotations and follow up where appropriate
• Respond to customer enquiries by phone and email, providing professional support
• Advise customers on product selection, availability, pricing and delivery schedules
• Keep customers informed of changes to orders (pricing, lead times, delivery updates)
• Direct enquiries to the right colleague when specialist technical support is required
• Support Area Sales Managers and Key Account customers to deliver an excellent experience
• Maintain accurate customer records and contribute to smooth day-to-day Sales Office operations
• General office administration and filing
• Work collaboratively across the business to support quality standards, procedures and Health & Safety

Essential Skills & Experience

• Experience in customer service, sales administration or office administration
• Excellent written and verbal communication skills and a professional telephone manner
• Strong organisation skills with high attention to detail and accurate data entry
• Ability to prioritise, manage multiple tasks, and work to deadlines
• Good IT skills, including Microsoft Office
• Positive, proactive, flexible approach; able to work independently and as part of a team

We welcome applications from all backgrounds and are committed to equal opportunity and fair, inclusive recruitment.

Back to search

Contact us:

• Email:
• Call: