RTR and PTP Analyst

Job Description

Job Number: HOT0CEEZ

Work Location: Hilton London Canary Wharf, South Quay, Marsh Wall London E14 9SH

The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland. The position will be part of a team of 8 people, comprising 5 Specialists, 2 Supervisors and 1 Manager in the RTR & PTP function, operating in Hilton Canary Wharf.

Responsibilities

• Maintain and provide Hotel inputs into the monthly Close process.
• Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce or remove exception handling by the hotel teams in the functional Tower.
• Maintain the interaction model with the CoE team.
• Resolve queries or transactions as necessary.
• Assist the CoE team to monitor query response timeliness & accuracy by the Hotel Operations teams.
• Monitor process compliance by Hotel users in the RTR & PTP model.
• Help deliver training to Hotel Operational teams in the RTR & PTP processes. This may involve refresher or new starter training, and also training process changes.
• Review hotels P&Ls at account level and ensure consistency of GL coding.
• Work with a process improvement mindset.
• Work with CoE team to monitor KPI dashboards to identify issues and allow progress to be monitored. Also use regular stakeholder feedback to measure the effectiveness of the service.
• Work closely with fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
• Act as holiday cover for fellow Specialists.
• Monitor all licenses, permits, and insurance policies to ensure they are current and in compliance with UK law. Monitor all contracts and agreements and advise hotel management of the terms, conditions and benefits.
• Assist in resolving findings from internal audit reviews (MAPS) for operations finance RTR & PTP activities retained by the Hotels.
• For the RTR & PTP Tower, ensure SSC and CoE operate in line with the terms of the SLA's, and that Hotel teams operate in line with HAFS OLAs. Escalate areas of non compliance.
• Oversee to ensure operations compliance with all retained internal controls at property level.
• Support and foster an environment receptive to change in response to corporate initiatives and special projects.
• Perform other duties and responsibilities as assigned or required.
• Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required.

Qualifications

• Ability to exercise sound judgement and decision making skills.
• Excellent written and verbal communication and comprehension skills.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Must possess the ability to analyse large amounts of data / information efficiently and accurately.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
• Education: A level or equivalent.
• Additional requirements: Ability to travel as required.
• Prepared to take on the role without management/supervisory experience.