Room Attendant

What you'll do

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• Ensure that all guest rooms adhere to all brand standards and quality audit standards.
• Ensure that all health and safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Ensure the highest levels of cleanliness throughout the hotel.
• Ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• Assist in the cleaning of public areas and back of house areas as required.
• Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.

Qualifications

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You have the ability to build relationships with colleagues and customers.

Additional Information

• Become part of a team that's very passionate about creating great hospitality experiences.
• Competitive salary.
• 30 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.