Risk Information Officer
Posted 3 days 2 hours ago by Prostatecanceruk
Permanent
Full Time
Other
London, United Kingdom
Job Description
Fixed term (13 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge office
What the job involves
We're looking for a Risk Information Officer to join our Health Services, Equity and Improvement directorate, to sit within the Clinical Services team (consisting of the Specialist Nurse service and Risk Information Service). We deliver a wide range of high-quality services directly to anyone affected by prostate cancer or prostate problems, as well as supporting a range of charity-wide activity.
As Risk Information Officer, you'll deliver the charity's Risk Information Service, providing information and support to men at risk of prostate cancer, and their loved ones, via the telephone, email and social media. This is an exciting time to join the team as we anticipate a decision from the National Screening Committee on a prostate cancer screening programme in autumn 2025.
This is a non-clinical role, but you'll discuss service users' risk of prostate cancer along the lines of the predominant risk factors (age, ethnicity, family history and BRCA gene status). You'll also be able to help men make an informed decision about PSA testing by discussing the test's advantages and limitations and informing them how to access a PSA blood test through their GP. You'll work closely with the Specialist Nurses to ensure people who need more complex clinical information are supported.
You'll also discuss the charity's upcoming TRANSFORM trial and how Prostate Cancer UK is working hard to improve the current landscape and reduce some of the barriers men face around prostate cancer.
You'll play a key role in developing the Risk Information Service, contributing to conversations and decisions around how to adjust and improve it. You'll also report back on your work, to help the charity develop its broader understanding of information and support needs when it comes to prostate cancer risk and the PSA blood test.
Reporting into the Clinical Services Senior Officer, you'll have close and regular contact with assigned Specialist Nurses so that you feel at ease in sharing prostate cancer related information with callers, and in maintaining the boundaries and scope of the service day-to-day.This is a fixed term role until the end of October 2026 covering an internal secondment.
What we want from you
You'll be a compassionate and resilient communicator; you may be speaking to callers who may be anxious about their risk of prostate cancer. You'll be a great listener, hearing callers' concerns and offering a supportive and empathetic response. Although this is a non-clinical role, a strong understanding of the UK healthcare system and a good working knowledge of urology (for example, an understanding of prostate cancer and the PSA blood test) would be an advantage.
You'll be comfortable in handling more complex conversations, but with the self-awareness to recognise your limitations in offering support and recognising clear boundaries of guidance being provided and be able to direct to our Specialist Nurses when needed.
Experience in using a CRM system will be advantageous in this role and any experience with a helpline or providing support or information over the phone will be beneficial.
Why work with us?
Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
What we offer
Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.
We offer a competitive benefits package, including:
At Prostate Cancer UK we're committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We'll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Our people networks
We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:
Our hybrid working approach combines the best of flexible working - a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.
Each of our teams has a team agreement outlining when and how often we're expected to be in our London Bridge office. For this role, you would need to be in the office a minimum of once per month, although this may be more frequent depending on training, workshops, meetings, etc. Office time is a commute, so we pay our own travel costs.
Next steps
For more information on the role, please download our job description (job profile document) and read through 'How to apply' section (below), sharing the key points to refer to in your application and clickapply.
The closing date is Sunday 10 th August 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 18 th August 2025.
How to apply
To complete your application, you'll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the 'STAR ' technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.
PART ONE
Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.
This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:
Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.
This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you'll be able to contribute to the success of Prostate Cancer UK.
Apply via the apply now link at the top and bottom of this page where you'll be taken through to our career portal.
Got a question? . click apply for full job details
Hybrid working with regular travel to our London Bridge office
What the job involves
We're looking for a Risk Information Officer to join our Health Services, Equity and Improvement directorate, to sit within the Clinical Services team (consisting of the Specialist Nurse service and Risk Information Service). We deliver a wide range of high-quality services directly to anyone affected by prostate cancer or prostate problems, as well as supporting a range of charity-wide activity.
As Risk Information Officer, you'll deliver the charity's Risk Information Service, providing information and support to men at risk of prostate cancer, and their loved ones, via the telephone, email and social media. This is an exciting time to join the team as we anticipate a decision from the National Screening Committee on a prostate cancer screening programme in autumn 2025.
This is a non-clinical role, but you'll discuss service users' risk of prostate cancer along the lines of the predominant risk factors (age, ethnicity, family history and BRCA gene status). You'll also be able to help men make an informed decision about PSA testing by discussing the test's advantages and limitations and informing them how to access a PSA blood test through their GP. You'll work closely with the Specialist Nurses to ensure people who need more complex clinical information are supported.
You'll also discuss the charity's upcoming TRANSFORM trial and how Prostate Cancer UK is working hard to improve the current landscape and reduce some of the barriers men face around prostate cancer.
You'll play a key role in developing the Risk Information Service, contributing to conversations and decisions around how to adjust and improve it. You'll also report back on your work, to help the charity develop its broader understanding of information and support needs when it comes to prostate cancer risk and the PSA blood test.
Reporting into the Clinical Services Senior Officer, you'll have close and regular contact with assigned Specialist Nurses so that you feel at ease in sharing prostate cancer related information with callers, and in maintaining the boundaries and scope of the service day-to-day.This is a fixed term role until the end of October 2026 covering an internal secondment.
What we want from you
You'll be a compassionate and resilient communicator; you may be speaking to callers who may be anxious about their risk of prostate cancer. You'll be a great listener, hearing callers' concerns and offering a supportive and empathetic response. Although this is a non-clinical role, a strong understanding of the UK healthcare system and a good working knowledge of urology (for example, an understanding of prostate cancer and the PSA blood test) would be an advantage.
You'll be comfortable in handling more complex conversations, but with the self-awareness to recognise your limitations in offering support and recognising clear boundaries of guidance being provided and be able to direct to our Specialist Nurses when needed.
Experience in using a CRM system will be advantageous in this role and any experience with a helpline or providing support or information over the phone will be beneficial.
Why work with us?
Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
What we offer
Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.
We offer a competitive benefits package, including:
- Generous leave entitlements that increase with service
- One 'development day' a month to use for training or personal development
- Enhanced contributory pension scheme
- Life insurance and group income protection
- Health Cash Plan
- Life and wellbeing advice and support via our Employee Assistance Programme
- Discounted gym membership and high street shopping discounts
- Loans for season tickets or cycles
At Prostate Cancer UK we're committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We'll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Our people networks
We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:
- Pride - A safe space where LGBTQ+ colleagues - and our allies - can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people
- Mind & Body - Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness
- Culture Club - Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed
Our hybrid working approach combines the best of flexible working - a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.
Each of our teams has a team agreement outlining when and how often we're expected to be in our London Bridge office. For this role, you would need to be in the office a minimum of once per month, although this may be more frequent depending on training, workshops, meetings, etc. Office time is a commute, so we pay our own travel costs.
Next steps
For more information on the role, please download our job description (job profile document) and read through 'How to apply' section (below), sharing the key points to refer to in your application and clickapply.
The closing date is Sunday 10 th August 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 18 th August 2025.
How to apply
To complete your application, you'll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the 'STAR ' technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.
PART ONE
Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.
This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:
- A clear communicator, with the temperament and resilience to speak with service users who may be anxious. Experience of helpline work/delivering support and information over the telephone is an advantage.
- Able to show clear boundaries in offering support and information within the scope of the service and aligned with the charity's position.
- Experienced in using a CRM system.
- Have a solid understanding of the healthcare system, and ideally urology, in the UK.
Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.
This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you'll be able to contribute to the success of Prostate Cancer UK.
Apply via the apply now link at the top and bottom of this page where you'll be taken through to our career portal.
Got a question? . click apply for full job details